Warbird works with healthcare organizations to design customized revenue cycle solutions that assess current revenue cycle functionality, identify and quantify opportunities for performance improvement, drive results, and ensure sustainability through ongoing support and training.

Revenue cycle success does not happen by accident.
Success is the result of daily, focused action.

Service Offerings

In partnership with our clients, Warbird’s Revenue Cycle Optimization (RCO) practitioners identify actionable and quantifiable opportunities that create value, contribute to consistent outcomes and realize the operational objectives of healthcare organizations.

  • Comprehensive Chargemaster Review and Updates­
  • Strategic Pricing Review
  • Revenue Capture Process Audits
  • Code Utilization Review
  • Business Office Review
  • Claims Processing and Denials Management Process Review
  • Point-of-Service Collections
  • Coding Compliance Review
  • Payor Contract Assessments
  • Revenue Cycle Performance Improvement Services
  • Pricing Transparency Preparation and Implementation
  • Provider Documentation and Coding Services
  • Nursing Documentation Services
  • Development and Implementation of Self Pay Policies and Procedures
  • Onsite or Remote Revenue Cycle Training Seminars
  • State-sponsored Revenue Cycle Educational Training
  • Annual Regulatory Updates
  • Customer Service Training
  • OnDemand™, Remote, or Permanent Revenue Cycle Management Personnel
  • Business Office Training
  • Creation of Revenue Cycle Policies and Procedures
  • Patient Access Training 

The Warbird Difference

Warbird’s RCO practice provides healthcare organizations with a dedicated team of proven professionals who have tested, operator experience in improving revenue cycle outcomes, creating cultures of accountability and developing processes that further the operational priorities of our clients.

Practitioners, Not Generalists

Warbird’s Revenue Cycle Optimization practice is composed of passionate practitioners who have specialized as operational professionals in providing all aspects of revenue cycle services and advisory strategies to healthcare organizations.

Tested, Comprehensive Solutions with Proven Results

Warbird’s Revenue Cycle Optimization practice works in partnership with experienced operators across Warbird’s Healthcare Practice to deliver comprehensive solutions that drive sustainable changes across the personnel, processes, and infrastructure required to operate high-functioning revenue cycle operations.

National Footprint, Scaled to Client Needs

Warbird’s Revenue Cycle advisors have partnered with healthcare organizations across the country, including critical access hospitals, community hospitals, academic medical centers, large multi-specialty physician groups, rural health clinics, and sole physician practices.

What Our Clients Are Saying…

Warbird Revenue Cycle Optimization Impact

The professionals of Warbird’s Revenue Cycle Optimization practice have decades of combined experience delivering best practice, self-sustainable, and practical advisory services to healthcare organizations. During this tenure, Warbird’s Revenue Cycle Optimization professionals have partnered with hospitals and physician practices alike to ensure successful, representative and compliant outcomes in over 40 states.

National Presence, Local Impact


Warbird’s Revenue Cycle Optimization Engagements

State or Federal Grant Sponsored Engagements

All Other Warbird Engagements

The 2022 No Surprises Act

The Revenue Cycle Minute is pleased to provide a conversation focused on the No Surprises Act. Effective January 2022, hospitals, providers, and payers must comply with the Federal No Surprises Act, ensuring that patients receive protection from surprise medical bills when they receive emergency services and some non-emergency services from out-of-network providers at in-network facilities. Providers, facilities, and health plans that bill patients in violation of the No Surprises Act are subject to civil monetary penalties of up to $10,000 per violation. 

This webinar summarizes the Act and details the requirements, responsibilities, and steps for achieving compliance. Participants will understand expectations and gain the ability to create checklists to measure progress, assign responsibilities and create action items for successful implementation. 

Specifically, the webinar details the following: 

  • No Surprises Act definitions 
  • Describes impact on Emergency services 
  • Describes impact on Non-Emergency services 
  • Details the protections for uninsured patients 
  • Identifies the requirements for written and verbal patient notifications 
  • Details and provides examples of the forms necessary for compliant patient provision 

If you have any questions or want a copy of the slide deck, please contact us at jbehn@warbirdcp.com or ldaigle@warbirdcp.com



Missouri SORH Ask the Experts: A Focus on your Revenue Cycle

Missouri SORH Ask the Experts: A Focus on your Revenue Cycle provided May 12, 2022

This Ask the Experts session was hosted by certified coders and revenue cycle and billing experts. The session provided answers to your most pressing issues and questions.

Topics addressed included:

  • No Surprises Act
  • Hydration, Infusion, and Injection
  • Pricing Transparency
  • Denial Management
  • Critical Care and Prolonged Services
  • Wound Care
  • New ICD10 Guidelines
  • Vaccine Administration
  • In-House and Reference Labs
  • And much more…


2022 OPPS Final Rule and Pricing Transparency Updates

The Revenue Cycle Minute is pleased to provide a conversation focused on the 2022 OPPS Final Rule and Pricing Transparency Updates. The Warbird Revenue Cycle Optimization team provides updates designed for you and your team to take informed, focused action. Strategic options are detailed to allow the CEO, CFO, and Revenue Cycle Director to ask better questions of your teams to meet regulatory requirements and exceed patient expectations. 

OPPS Final Rule topics covered include:

  • Inpatient Only Procedures
  • 340B Updates
  • Colorectal Screening Coinsurance
  • Pharmaceutical Updates
    • Biosimilars
    • Pass-Through payments
  • Pain medication reimbursement changes
  • Updates on virtual visits
    • Mental Health
    • Cardiac Rehab
    • Pulmonary Rehab
  • APC Pricing Updates


Pricing Transparency topics covered include:

  • Redefinition of CMS intentions and expectations
  • Review of file components
  • What’s new in 2022?
  • Updates on CMS notification and penalties
  • Standard File Strategies
  • Shoppable File Strategies


If you have any questions or want a copy of the side deck, please contact us at jbehn@warbirdcp.com or ldaigle@warbirdcp.com.


2021 Evaluation & Management Updates – Warbird Revenue Cycle Minute 

  • On January 1st significant changes affected the coding, documentation, and recognition for Evaluation and Management for Office and Outpatient services. This webinar was designed to help coders and clinicians better understand the guidelines and ensure compliance with new requirements. This short webinar:

    • Reviews recent audit findings
    • Examines the 2021 changes
    • Provides the necessary education to meet 2021 expectations
    • Evaluates action items for best results
    • Provides templates and suggestions for process reviews and audits
    • Details “Findings from the Field”

    We hope you enjoy the webinar and take this information back to your practices and incorporate the suggestions, tables, and ideas to ensure a seamless transition in January and February.

    If you have any questions, I encourage you to reach out and get in contact with us. We are happy to help. We want to be your partner in coding.

    Thanks for viewing,


Conversations with the C-Suite Podcast

The Revenue Cycle Minute is proud to present this special edition of Conversations with the C-Suite. This special edition offers a Conversation with Leigha Ward, Chief Financial Officer for Pemiscot Memorial Health Systems. One of the benefits of working with hospitals from across the country is meeting passionate people committed to providing the best advice, healthcare organizations to ensure their financial viability. Leigha is such a person. 

During this Conversation, Leigha shares the trials, tribulations, and successes that have allowed her to turn around her hospital’s financial viability over the past 18 months. She details the steps taken to create a culture of accountability and ownership and implement a data-driven, quality-focused, and customer-centric revenue cycle.

Topics covered include:

  • Discusses her actions over the past 18 months
  • Reviews the changes implemented within the Revenue Cycle
    • Foundational Control – Chargemaster, Pricing, Revenue Capture, Revenue Cycle Meetings
    • Discusses the journey for each  
    • Reviews the obstacles faced 
    • Details how she convinced the staff to act 
  • Details current challenges and approach to relations with the Physicians, Operational Staff, Board and Community 
  • Provides suggestions to ensure a best practice, proactive and participative revenue cycle

If you have questions, please contact us at jbehn@warbirdcp.com. Leigha can be reached at lward@pemiscot.org.




The 2022 Physician Fee Schedule Final Rule Fact Sheet can be found here > Or to view the entire 2022 Physician Fee Schedule final rule, click here




Warbird will help you solve the most challenging financial and operational issues for your organization. Click button to contact us today.


Managing Director, Revenue Cycle Optimization

John has over 25 years of experience in healthcare financial management, hospital operations, physician practice administration, and revenue cycle management. He is an accomplished revenue cycle practitioner, focused on all aspects of revenue cycle operations, performance improvement, training, and education.

He has worked with hundreds of hospitals and physician practices to improve financial outcomes, compliance, and customer service. His clients include critical access hospitals, community hospitals, academic medical centers, large multi-specialty physician groups, rural health clinics, and sole physician practices.

Prior to joining Warbird, John helped create, introduce, and establish comprehensive revenue cycle services at Stroudwater Revenue Cycle Solutions while serving as its President. John has also served as Revenue Cycle Director and Financial Controller at two Academic Medical Centers as well as Physician Practice Administrator
for a large multi-specialty practice.

John specializes in: Revenue Cycle Assessments, Hospital Turnaround Efforts, Physician Practice Management, Compliance Mitigation, Business Office Development, Revenue Cycle Education (through webinars and onsite seminars), Rural Health Clinic Operations, Revenue Cycle Foundational elements (chargemaster, pricing, and revenue capture), Hospital and Physician Practice Performance Improvement, Hospital New Business Development and Commercial Contract Review and Negotiation.


B.A. in Political Science and Business Administration – Boston University

M.P.A. Healthcare – Suffolk University


Director, Revenue Cycle Optimization

Laurie has over 25 years of experience in healthcare administration, including hospital revenue cycle operations, business office management, auditing, and physician practice management. She is an accomplished revenue cycle practitioner focused on all aspects of revenue cycle operations, performance improvement, training, and education. She has worked with hundreds of hospitals and physician practices to improve revenue cycle outcomes, mitigate compliance concerns, and enhance customer service procedures. Her clients include critical access hospitals, community hospitals, academic medical centers, large multi-specialty physician groups, rural health clinics, and sole physician practices.

Prior to joining Warbird, Laurie was instrumental in the creation of resources to unify coding, billing, and compliance concerns for total and inclusive revenue cycle oversight at Stroudwater Revenue Cycle Solutions. Laurie previously served as the Manager for Revenue Integrity for Elliot Health System in Manchester, NH, where she was responsible for maintaining multiple chargemasters to support 400 providers across multiple specialties, a 200-bed facility, an ASC, and VNA. Laurie oversaw revenue integrity and quality control initiatives, including coding, billing, and departmental revenue cycle management. She is a certified professional coder with extensive experience performing medical claim review and auditing. Laurie has led initiatives to increase physician and departmental productivity, improve business office efficiency and accuracy, and develop chargemaster maintenance policies and procedures. She has successfully grown gross revenue and net reimbursement through operational improvements, chargemaster effectiveness, and efficient business office protocols.



BS Civil Engineering, Environmental Engineering Technology – University of Massachusetts

AAPC Certified Professional Coder (CPC)